When I enter my registration code in the Diet Diary for Palm OS version 4.0 a message appears saying that it is invalid or incorrect

Our registration codes are dependent on a Palm OS device's hotsync username. If we are provided with an incorrect hotsync username then the registration code will be reported as invalid. To find out what your correct hotsync username is, tap on the register button on the Diet Diary's startup screen. Your correct hotsync username will be displayed in bold.

If you have entered the wrong hotsync username please contact us with the following details:

1. The correct Hotsync Username
2. The exact version of the software you are using