Website Help

For additional support, please submit a support request.

I've forgotten my password - How do I get a new one?

If you can't remember your password you can have it emailed to you.

1. Click on Forgot your password?

2. Enter your username or email address.

3. Click on the Reset button.

4. Your password will be emailed to you.

If you don't recieve your password (please check your spam folder in your email first) then you can send us an email and we will manually send you a new one.

Back To Top

What do I get when I join

At, we realize people lead busy lives so we make weight control and working towards a healthy lifestyle simpler by offering you a customized program, support and expert advice.

As a CalorieKing member you will get:

  • A customized calorie target based on your body's needs.
  • Our outstanding Food and Exercise Diary. Track your food intake and exercise - instantly
  • Access to our friendly and supportive community. With our forums and CK groups, you're sure to find like-minded people to help you meet your weight-control goals
  • Free access to the CalorieKing Program, where you will obtain the knowledge and skills you need to lose weight and keep it off for life
  •  Member-only content from our in-house health journalists and
  • Interactive tools

All of this is in addition to our informative articles, healthy recipes and extensive food database.

Why not sign up today? We offer a 7-day free trial.  If you are not satisfied with your CalorieKing membership, for whatever reason within the first 7 days you don't pay anything.

Please note that software and books are not included in the membership price.

Back To Top

Is purchasing a membership to CalorieKing online secure? uses the latest, industry standard SSL technology to provide a fully secure online purchasing process.

To view CalorieKing's security certificate and encryption information, click on the small lock icon in the very bottom right hand of your browser before entering your credit card details.

Back To Top

How can I pay for a membership to

CalorieKing only accepts online payments through the website.

We accept the following Credit Cards:

Visa, Mastercard & American Express.

Unfortunately, we do not accept any other form of payment currently.

Back To Top

Can I pay by check or money order?

No. Unfortunately membership can only be processed online with your credit card.  We accept Visa, MasterCard and American Express credit cards.

Back To Top

Why was my credit card rejected?

Our payment program will only reject a credit card when the bank processor tells us that the details entered are incorrect.

Please try our web system again.

Back To Top

Does provide help for people with eating disorders?

The CalorieKing site is designed to provide a medium for members to attain and maintain a healthy weight by using our wide variety of weight control and health tools and information. The site was not developed to replace medical or psychological treatment or to provide treatment for eating disorders.

Eating disorders are complex, serious, and daunting to family members and friends. The development of an eating disorder is a composite of genetic, sociological, psychological, and biochemical factors.

Given the multifaceted nature of an eating disorder, it is difficult to diagnose an eating disorder and one factor or warning sign, may or may not be significant. The recommendation is that even if there is a suspicion that someone has an eating disorder, to seek professional evaluation.

For more insight into eating disorders, here are some helpful links:

Eating Disorder Referral and Information Center

National Eating Disorders Association
(800) 931-2237

National Association of Anorexia Nervosa and Associated Disorders


National Library of Medicine - National Institues of Health

Back To Top

How do I choose a username and password?

When you join you are required to select a username and password.

Your username must contain only letters and numbers - no spaces and no special symbol characters. For example, "joebloggs" is acceptable "joe bloggs" is not, "brad56" is ok "*brad*" is not.

You will also be asked to choose another username if the first one you chose is already in use by one of our existing members.

Please note - your username will be visible in areas of the site such as forums - be sure to choose a username that you are happy for other people to view. It is not recommended that you use your full name as a username.

Your password must be a minimum of 4 characters and may contain any characters you wish. The password is case sensitive so remember that, for example, "Q" is different to "q".

Back To Top

What happens to my personal information when I join CalorieKing?

The privacy of our members is a high priority at CalorieKing.

Please read our privacy policy at

Back To Top

Need More Help?

If your question isn't answered here, you can send us a support email and we will get back to you soon.